💬 CUSTOMER SERVICE
Estamos aquí para ayudarte
We speak your language and understand what you need. Contact us through the channel you prefer — there is always someone willing to help you.
Atención en español
WhatsApp disponible
Respuesta rápida
Devoluciones 14 días
How to contact us
Choose the channel that suits you best. We all respond in Spanish.
WhatsApp
+39 340 937 7070
The fastest way to contact us. Write to us and we will respond in minutes during business hours.
💬 Open WhatsApp
web chat
David Bot — available 24/7
Our virtual assistant responds instantly. For frequently asked questions, product information or to track your order.
💬 Open chat
Visit us in store
Like, Italy
Come directly to our physical store in Como. We serve you in person and you can see the products before buying.
📍 See location
Opening hours
When can you find us to assist you personally.
🏪 Physical store — Like
In-person attention in Spanish
Lunes – Viernes9:00 – 19:30
Sábado9:00 – 19:00
Domingo10:00 – 14:00
📌 On holidays the schedule may vary. Write to us on WhatsApp to confirm it.
💬 WhatsApp and online chat
David Bot available 24/7 · Agents on schedule
Lunes – Viernes9:00 – 20:00
Sábado9:00 – 18:00
Domingo10:00 – 14:00
🤖 Outside of these hours, David Bot answers the most frequently asked questions instantly.
Our commitments
What we always guarantee you.
Fast
Response by WhatsApp in less than 1 hour
Spanish
Always attention in your language
14 days
For hassle-free returns
Sure
100% protected payment on all orders
Returns and exchanges
Simple 3-step process. No complications.
1
Contact us
Write to us by WhatsApp or chat within 14 days of receipt. Tell us the reason and we will help you right away.
2
We send you instructions
We tell you how to return the product. In some cases you can bring it directly to the store in Como.
3
Refund or exchange
Once we receive the product, we process the refund or exchange in the shortest time possible.
Frequently asked questions
Quick answers to the most common questions.
How long does a WhatsApp response take?
During business hours we respond in less than 1 hour. After hours, David Bot on the web answers frequently asked questions instantly.
Can I change or cancel my order?
Yes, you can modify or cancel your order if it has not yet been shipped. Contact us as soon as possible by WhatsApp.
What do I do if my order arrives damaged?
Write to us on WhatsApp with a photo of the product and packaging. We solve it immediately with a refund or resend at no additional cost.
Can I order a product that is not on the website?
Yeah! Write to us and we will find it for you. We are constantly working to expand the catalog according to the needs of our community.
How can I track my order?
When confirming the shipment we send you the tracking number by email. You can also write to us on WhatsApp and we will find it for you immediately.
¿Tienes alguna pregunta?
Estamos aquí para ti
Estamos aquí para ti
Write to us on WhatsApp or open the chat — we will answer you in Spanish.